Shipping Policy
Fast, reliable, and transparent shipping
Shipping Policy
Last updated: May 2026
1. Shipping Methods
Routes Worldwide Express offers multiple shipping methods to meet your needs:
- Air Freight: Fast international shipping for urgent shipments (3-7 business days)
- Road Transport: Domestic and cross-border delivery (2-5 business days)
- Rail Freight: Bulk cargo for long-distance transportation (7-14 days)
- Express Courier: Quick delivery for urgent packages (1-3 business days)
2. Shipping Rates
Shipping rates are calculated based on:
- Weight and dimensions of the shipment
- Origin and destination locations
- Shipping method selected
- Current fuel surcharges and market conditions
- Special handling requirements (fragile, hazardous, temperature-controlled)
3. Delivery Times
Estimated delivery times are provided at the time of booking and are calculated from the date of shipment pickup. Please note that delivery times are estimates and cannot be guaranteed. Delays may occur due to customs clearance, weather conditions, or unforeseen circumstances.
4. Tracking Your Shipment
All shipments include tracking capabilities. You will receive a tracking number via email that allows you to monitor your shipment in real-time. Track your shipment using our online tracking system on the website.
5. Packaging Requirements
Proper packaging is essential for safe delivery. We recommend:
- Using sturdy, new boxes or containers
- Protecting fragile items with bubble wrap or padding
- Ensuring proper weight distribution
- Clearly labeling all packages
- Following specific requirements for hazardous materials
6. Insurance
While we take great care with all shipments, we recommend purchasing shipping insurance for high-value items. Insurance protects against loss or damage during transit. Please contact us for insurance rates and options.
7. Customs and International Shipping
For international shipments, the customer is responsible for providing accurate customs documentation. We assist with:
- Preparing customs declarations
- Arranging customs clearance
- Calculating duties and taxes (where applicable)
- Ensuring compliance with import/export regulations
8. Damaged or Lost Shipments
In case of damage or loss:
- Report damage within 48 hours of delivery
- Provide photos and documentation
- File a claim with our claims department
- Retain all packaging materials for inspection
9. Return and Refund Policy
Customers may request a refund within 7 days of shipment if the service requirements are not met. Return shipping costs are the responsibility of the customer unless the delay was due to our error.
10. Contact Us
For shipping inquiries or concerns, please contact us.